Customer Testimonials
I went in today to receive help with getting my system reset. Cassidy was very friendly and helped me get out of there quickly!
I really had a very bad experience with Valley BMW dealership. I was looking for BMW X7 and I was very firm on the price right from the start. I requested for a quote on a specific car and after discussing with a salesperson (dont want to name the person), a couple of times over 2 weeks, the salesperson said he understood my situation/budget and needed me to come to the dealership.
With a pregnant wife and 4 hour round trip drive, I said I don't want to come until the deal is doable. The salesperson guaranteed that he can ... Read More DealerRater - Jan 14, 2024
Horrible 3000.00 replaced hydraulic pump and latch. Parts were glued on before so I understand they bookmark given back in pieces. Not given the option to replace the trim Cable not fixed as requested Roland the sales man is a lame duck And speaking of duck 3 calls to the sales manager and no response As a business owner I would help my client in some way They don t care
Great experience Monique and John Phillips Made it easy to chose a BMW from Valley BMW. Thank everyone for all the Help wife loved the 540i For Valentine’s Day. Thank you again.
Excellent proactive service consultant. Assisted me throughout with my repair and wonderful introduction to a new BMW dealership since our recent move to the area.
Great service, very pleasant and courteous staff. They make you aware of what will be done and at the same time, doing a quick inspection of your vehicle with you by sending a video. That’s how cool BMW is😊
Here is my experience with purchasing a vehicle from Valley BMW, Modesto California.
“Very poor customer service,
DO NOT BUY FROM THEM”.
A negative experience for me and disgraceful for a BMW Dealership!
It started from the time they received my check all the way to the end!
“BEWARE POOR MANAGEMENT AND STAFF”
This company is very UNPROFESSIONAL for a BMW Dealership.
Very poor service after they close the deal on a internet purchase of a vehicle. From the General manager Ken, the sales manager Josh, and sales person Monique, who never called me once to let me know when ... Read More DealerRater - Jan 24, 2021
My service appointment was great today, because my 'service adviser STEVE V was such a pleasure. Its genuinely friendly people who are nice to associate with in any manner. Thanks Steve!! Keep it up 🙂
My wife and I worked with Monique Zaragoza on a purchase for a BMW X3 M40i. She was friendly and very knowledgeable about the vehicle. She was able to answer all of our questions and provide options for us when it came time to finding the perfect vehicle. When it came down to purchase, we were able to work out a price for the vehicle with pleasure and ease. John Phillips made it comfortable for us to do business with Valley BMW and my wife and I will continue to do business with them for many years to come. ... Read More DealerRater - Nov 20, 2020
Was oil change and wanted to thank you for checking some other stuff on the car too!which gives me heads up what to work on next time.
Brought my X5 in to the service dept. for an airbag recall, and when I got it back home there was coolant leaking everywhere. Never had this issue before. Cost me $300 at my regular shop. I will not return to Valley BMW. Not happy.
Steve Varni was very polite and professional. He is an excellent representation of Valley BMW. Since the née motor was installed, my wife has indicated she heads unusual sounds coming from the motor or underneath. If the problem continues, I will let the dealership know.
They did not finished fixing my car as promised. I have to wait for the following day .The price is outrageous, very expensive. I wish you should be considerate with your customers especially during this times of pandemic that money is so tight. A lot of people are jobless or have decreased income.
It is a nice place the staff is always Courteous and professional and the service provided is always top-notch. Appointments are always easy to get and having rental cars is a very good bonus.
Very reliable, super efficient, and they even wash your car. I depend on Valley BMW to keep my car in top condition and they never disappoint.
Great overall service. The advisor was friendly and helpful. The mechanic explained on video the job he was doing. I would recommend this dealer to friends
Good and professional service, very happy with the attention received at my local dealer, is always a pleasure getting my car serviced there, keep it doing the good work
Always great, always friendly, always efficient. We didn’t have an appointment but they made sure to make time for our vehicle. Everyone we worked with was professional
The service people always seem to be nice. Only issue I have is whenever I go to get my car serviced there they never have a loner I'm always directed to Enterprise.
Prepaid texted the time I would return when I got to the dealership no paperwork was ready and car was in the back some where
We have had a relationship with them for years. They are helpful, knowledgeable and friendly. From Ken Brigham the operations manager, to Anthony Bhatti our sales advisor, to John the expert on the cars in how they work and last but not least Steve Varni who we enjoy so much in the service department. 5 stars. Thanks all of you and those we did not mention who are helpful and behind the scenes.
It was very easy to get a contactless oil change. The driver who picked up and returned our car was very professional, courteous and friendly!
Good dealership. Excellent service department Fast. Good diagnostics Willing to go extra mile to help Clean dealership CJ is great. Everyone is helpful and attentive
Sales and service at Valley BMW has been exceptional. We have 2 BMWs, one was purchased at Valley BMW, the other at a dealership in a city close by. The other dealership in the bay area sales and service has been subpar, second rate. Valley BMW by far has been superior and has exceeded our expectations. It has been 3 years since we have been with Valley BMW, and we are still happy customers.
I’m not even giving them one star. Their service is absolutely terrible. Treated me like I didn’t even matter. I asked them to do one thing change a simple fuel hose. $900 later the car was still leaking fuel. I told them they were terrible and I was never coming back
Everyone is very friendly and very professional. I live in the Bay Area and it was worth a drive to this dealership. Excellent service! Highly recommended!
Excellent service! My vehicle was done quickly and my advisor was kind enough to get me a lift home. Will be back for my next service.
The service was excellent and I couldnt be haplier with how the technician sent a video of the vehicle and offered some tips and updates. This experience changed my mind about car dealerships; they even had coffee
The videos that were sent to me with the problem my car was having are amazing and the easy way we can pay online as well
What an amazing dealership! They made the car buying process an absolute breeze. I highly recommend them and will definitely be going back for future vehicle purchases! Josh and his team will make sure you are taken care of!
Purchased a used BMW, bought a power train “warranty” which supposedly covered engine and transmission. The DEF system went out. The warranty didn’t cover. I was sold something with problem and wasn’t given a solution. It costed me $5,000 to get it fixed. You be the judge.
Excellent service. They kept everything super clean. Got the car back fast. They also let me bring my car in early and there was not that many people there, also everyone was great. Thanks guys.
Valley BMW really knows the meaning of customer service and how to keep their customers. They provide excellent service and really worked to meet my needs for a vehicle. Kudos to Anthony whose persistence paid off. I really appreciate all the service Ryan and his team provide and I will continue to be a customer.
Staff was courteous and very professional. He took time to explain everything to us . Great customer service . Will definitely come back for next time service .
Brought my vehicle in for service. I had to leave my vehicle for the day and was given a rental. The whole process was easy and I couldn’t have asked for better service. Thank you Modesto BMW!
I purchased my car in San Jose and have it serviced in Modesto. Thus far I’ve been pleased with the staff and service personnel; they have been timely, professional, and pleasant . On my recent visit they provided me with a video of my car inspection and tune up, which I found helpful. My car was washed and my paperwork was ready for signing upon my arrival.
I do my best to take care of the appearance of my car, and I trust the service Dept at Valley BMW to take care of the rest. It runs as good as it looks thanks to them
I really had a great experience @ Valley Bmw, awesome costumer service, definitely I will come back for anything that my bmw needs it in the future
Employees are considerate in manner. Service advisor is knowledgeable and listens to the customers problem and gives suggestions on how to address the problem. Mechanics are good. Service is quick.
Beware, this dealership has insufficient controls and placed charges on my credit card, when I have never been to the store or made purchases on line from them. When confronted on this lapse, they failed to apologize or rectify the situation. When you buy a car you are giving credit card and social security numbers to them, Do so at your own risk. I gave them seven days to research and correct the problem, they did NOTHING.
Excellent customer service from start to finish. I did receive text messages with progress including a video of technician inspecting my tires. Will definitely consider buying tires just because of the service provided to me. Had an issue with one of the text message links not working.
Would also like to be able to pay with apple pay or paypal from one of the links, but it was not an option so I paid in person. I work in service industry as well and we provide our customers pictures and videos so it was nice to see an auto repair ... Read More DealerRater - Jan 3, 2020
My wife and Have Always had a good experience. Would recommend them, We have purchased over the years multiple times and had nothing but a great experience through the process as well as the maintenance of the vehicle
I am coming here for Oil change here very good service and get free car wash i really like it these bmw dealer ship Modesto.
I took my car to your dealership and was quoted for repairs that repairs have been already been made. I spoke with Russ your service director and said I would look into it that was not right I called again said he could not do anything I have been trying to reach mr Fitzpatrick and leaving voice mails but no response so probably the gm won’t get this message
Service department provides excellent (5 star) customer service. Quality of work, is excellent, and consistent. I would recommend Steve V., for any BMW service needs, Valley BMW is a small, yet classy dealership.
The overall customer experience at Vally BMW is amazing! The service department makes it so easy and hassle free to get your car serviced! I wouldn’t buy a BMW from any other dealership! Hands down best dealership I’ve dealt with!
I was treated with the utmost respect, i was given a ride home while my car was serviced,and they even changed the battery in my remote. Good job valley BMW.
Buying a car through Vally BMW has been a wonderful experience. Thank you Ryan, Anthony and John for your excellent level of service. It’s always a pleasure to work with you.
Good service overall very friendly service advisor but the receptionist at the front desk was a bit rude over the phone and they had no engine oil in stock which is a bit odd for a common item that should be stocked in abundance. Lastly the free car wash is appreciated but wasn’t done properly since i could see very noticeable missed spots. But good experience overall
I am happy so far with the service that was provided. Kodos to Chris the intake Service Rep - was very helpful in all my questions.
Valley BMW had the vehicle I was looking for in stock. The entire process was done in a couple hours. Thanks to Robert and Nick for the excellent service. I’ll be back for my next vehicle.
As always the service was great and a loaner car was available for me. I was told upfront what each service would cost and everything was explained as to what was needed to be done. Big Bonus....received my car looking prettier then when I brought it in!
I brought my 05 bmw in for a recall fix. Your fabulous mechanic found a gasket leek. Lucky for me the engine didn’t cease up. I was estimated 1600. It was only 1500. I do not mind paying more for my better car and I know the wk is perfect. Thanks again
Valley BMW is a great place to shop for a BMW, new or used. The sales people are very friendly, helpful and professional. The service area is also very friendly and professional.
Valley BMW has a great team of excellence there service is outstanding They are a team that leaves no complaints I will always take my BMW vehicle To them when I say they are a team I have a problem that landed me there on a weekend closing and the sales team Manager smoothed everything out for me no headaches one department helping another The are truly a team of Excellence
My appointment was early and they said it would be an hour to an hour and a half and I was out of there a little under an hour. I really liked that.
There are no words to explain with how happy I am with Valley BMW. The salesman and finance manager went above and beyond to help me get into a car. I will definitely recommend this dealership.
The service department exceeded my expectations in the service of my car. I was kept informed of the status of the repair as they went through the diagnostic process. I will definitely use them for future service needs.
No less than the most positive automobile purchase I have ever experienced. Very well done. Unbelievably smooth transaction. No surprises. All preliminary was done via the Internet and then I just went in and paid for the car. Darius even pick me up at the train station and took me to the dealership. Truly wonderful people. I would use them again in a heartbeat! Thanks much!
If you want to deal with someone with intigerty this is not the place. To bad I don’t have a better BMW dealership near me.
Great customer service and professionalism! Took my car for service and was offered loaner while my car was getting fixed. Very considerate! I would highly recommend reaching out to Valley BMW for any vehicle service needs!
Everything went ok. We had to leave our car overnight since we live out of town so they provided a rental car at no cost.
I have been coming to Valley BMW for over 20 years. Their service department is top notch. The service writers help me to understand what they will be doing and their technicians do great work. I rarely have any issues but when I did the team worked hard to resolve the problem. I would recommend Valley BMW any day!
Just stopped in for a routine oil change. They did wash the car since it was pretty dusty and dirty which was a nice thing but could have done a little better left a lot of dirt spots on it.
Steve Varni always provides us with excellent and friendly service. He is very knowledgeable. We appreciate everything that he does for us. Thank you so much
Valley BMW has excellent team of Sales and service. I have been dealing with them for the last close to 10 years and at no time have I ever felt they have let me down. Their customer service in both sales and and service is outstanding. I would recommend them highly. Please go see Harbans Khatra in sales and Mike wheeler and Steve Varni in service and you will not be disappointed.
Purchased the vehicle from Los Angeles and had it shipped from Modesto. Sales Assoc, Mark C. was easy to work with in completing the transaction.
However when the vehicle arrived it had not been washed and detailed. It was very dirty.
Whoever was responsible should not have released the vehicle out of
inventory to be delivered. It was not the Sales Assoc who was off work that day.
I can only assume it was the Sales Mngr.
I need to get the exterior of the car detailed and would expect to be reimbursed.
Other than that we are very happy ... Read More DealerRater - Aug 22, 2018
I have a great buying experience in Valley BMW. Mark Cripzuk is very helpful and professional. He walkedbis and helped us through with our first purchasr of our x3 by using the Costco program. No haggle, and very transparent. We also appreciate Terrence in the financing office; he’s the man! The BMW guru! And course John Ramos for helpingbus with the tech aspeect of yhe car. Although Valley BMW is 54 miles away from me, I’m glad I’ve chose this dealership, the transaction was fast, professional, and they’ll make your experience comfortable. God bless youguys!!!
Valley BMW has always treated me and my family great, very personal and professional. I used to go to another dealer but now I’m a permanent Valley customer. Steve in service is a terrific guy very helpful, always up front about what’s goin to be done. It’s the first time I can honestly say I don’t dread goin to a dealership, my daughter says the same thing. Very happy with these guys.
I always receive top notch service from Valley BMW in Modesto. I believe I am always given an honest assessment of services needed and the cost. It’s important to me to be able to trust the service department staff to handle my vehicle with care and expertise.
Brought my car in for service from the moment you pull up the staff is taking great care of you. Steve Varney was my service advisory. He explains what services are recommended and is not pushy.
Fred the customer service was nice and I believe it was Greg the lead service guy went on a test drive with me and he was very knowledgeable and helpful.
Politely, warm, considerate, nice service people! Courtesy call for Scheduled service reminder. Feel at home, Starbucks coffee and bottled water in the waiting room with big screen TV!
So very grateful to Roland and Levi at Valley BMW. Excellent service, extremely kind and so very impressed by them and the dealership. Best experience I’ve had.
Mr Steve Varni and staff were very professional - provided top quality service and addressed all my vehicle needs and concerns. I really appreciate all he has done while my vehicle underwent repair and the fact that i am transiting through Modesto on my way to Las Vegas.
excellent service, got me in with a problem that needed immediate attention. Took care of the problem promptly and with friendly care. Would highly recommend.
Prompt and efficient service. Friendly customer service representative. Ease with picking up loaner car. Updated throughout the day regarding car repairs. Contacted when service completed
Since buying our first car, we have been very happy with the customer service given by the staff at Valley BMW! From the sales staff to the service department, everyone has gone out if their way to make sure we were taken care of! I can say we’ve never had a car dealership provide the service they have.
Horrible customer service from the moment I bought the car. The only person that was helpful with Steve in the service department when I went back that day to pick up my car after being serviced he has been the only one that has asked me or help me with any questions that I had. I was not told anything about the car when I bought it but it’s the car that I wanted and then I wanted a hitch put on the car and floor mats that I was going to purchase after I bought the car but ... Read More DealerRater - Mar 16, 2018
When you think of BMW. you think quality excellence no other car company can compare. Ive been driving BMW for 12 years. Upon entering Valley BMW. I was not greeted at all. I took my car in for warranty work scheduled online a month in advance! so my problems with my car would be addresses first. Silly me ro think that. Car after Car person after person going before me. BMW service department didn't want to do warranty work clearly. I felt like the step sister. Like i disnt matter. And looked for any reason to not give me my ... Read More DealerRater - Sep 29, 2017
Alex our sales person went above and beyond, everything was just Great Customer service and we own our first BMW, something I didn't think I would ever see in our driveway. They have our business for life. Highly recommend Valley BMW for your next purchase. Top Notch Dealership.
The following email I sent to Ryan Fitzpatrick in response to a visit sums up my review.
Hello Mr. Fitzpatrick,
This is not specific to my visit on 06/01/2017 but to the one on 03/21 to 03/23/2017. I had requested a 4 Wheel Alignment. I was told that the front camber on either of the two wheels, .2 left & .1 right, could not be brought into spec as the Upper Control Arms were "bent" and that newer BMW cars do not have any provision for camber adjustment. I asked what could have caused the arms to "bend", I was told by ... Read More DealerRater - Jun 27, 2017
We leased our second BMW from Anthony at Valley BMW. Avoid him at all costs. He'll take your money and run. During the lease, we were incouraged to purchase the "safe lease" insurance. This insurance means there are no additional costs at return except the disposition fee. At Anthony's advice, we returned the vehicle to a local BMW dealership when the lease expired since we had moved from the Modesto area. The dealership we returned the vehicle to to the car. Inspected the car. Then signed the lease return and they said with the safe lease ... Read More DealerRater - Apr 7, 2017
Being a local high school teacher for over 10 years and a local real estate agent, I come across many people. If any one of my peers or customers asked me if they should take their car in to Valley BMW, I would tell them, "Definitely NOT!" I took my car in because it was staling. I assumed the problem would be fixed under warranty because I had just purchased the car (328i 2014 model with only 1,700miles) in December 2013. They 'blamed' the problem on a minor ding to the bumper. I was then directed to file an insurance claim ... Read More DealerRater - Feb 18, 2014